This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

HAVE YOU HAD YOUR FLU YET

If not please contact the surgery and book a 5 minute appointment with the practice nurse.  Keep yourself protected.  

When contacting the surgery by telephone please ensure you dial the number correctly 02380 672666

Please always consider using our E-Consult Link below for general clinical and administrative advice including sick certificates

CLOSED FOR TRAINING EVERY 2 MONTHS

TARGET is a scheme that brings our city’s GPs, Practice Nurses and Health Care Assistants together every two months to learn new skills, hear about new treatments and share good practice.  We think it will mean better services all round – that is what we’re aiming for!
It means that your surgery will need to close for one afternoon every two months but we will ensure that medical care will be available when you need it.  The surgery will therefore be closed on the following afternoons but the Out of Hours service (which can be accessed by calling 111) will cover: 
Wednesday 13 November
Thursday 16 January 2020
Thursday 26 March 2020

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. You can view our Practice Complaints Policy for further information.

Practice Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website